and the coffee was so hot, it fused her labia and she suffered 3rd degree burns
https://qph.fs.quoracdn.net/main-qimg-e37dbe8e2214d51e27018d686f7cb8da-c
https://qph.fs.quoracdn.net/main-qimg-4820c7e31a90a1b89482c675a7a77f23-c
Further, McDonalds had received numerous complaints before that and they purposefully kept the coffee that hot to discourage refills. And they deliberately did it, calculating that payoffs/settlements would cost them less. all she was seeking was reimbursement for medical bills.